Question 1

Can I walk in without an appointment?

Accepted Answer

Yes. Drive in to 28 St Columb Rd, New Redruth during trading hours. Phones are answered from 07:30 on weekdays; the shop floor opens at 08:00. Saturday 08:00–12:00.

Question 2

How long is the warranty period on your batteries?

Accepted Answer

Up to 36 months on premium Willard EFB and Enertec AGM. Standard automotive batteries start at 12 months. The period is on the invoice and registered at fitment.

Question 3

Do you stock batteries for Start/Stop (EFB & AGM) vehicles?

Accepted Answer

Yes. We stock EFB and AGM for start-stop cars and code BMW, Mercedes, and Audi systems when the vehicle requires it.

Question 4

Is the mobile callout service free?

Accepted Answer

Callout includes a travel fee. Testing and fitment are free. You pay for the battery plus the callout. The shop floor is still the fastest option if the car can get to New Redruth.

Question 5

How do I know if my alternator is faulty?

Accepted Answer

If a battery keeps dying after replacement, the charging system is the suspect. We run a free Midtronics alternator test with every job.

Question 6

Which brands do you stock, and why?

Accepted Answer

Willard, Exide, and Enertec (named manufacturers) plus Power Plus and Eco Plus. We are independent, so the recommendation can match the car instead of a single house brand.

Question 7

Do you take the old battery?

Accepted Answer

Yes. Scrap exchange is part of a fitted replacement. We recycle the old unit. See the recycle page if you only need drop-off.

Question 8

Where is your physical store located?

Accepted Answer

28 St Columb Rd, New Redruth, Alberton, 1450. One turn off Voortrekker Road. Park at the shopfront.

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